Service
AI-Powered Control-M Managed Services
Running Control-M at enterprise scale requires more than software, it takes round-the-clock expertise and intelligent, proactive monitoring. VPMA's AI-powered managed services team takes full ownership of your workload automation environment: using AI to predict issues before they occur, optimize performance continuously, and keep your operations running flawlessly, 24 hours a day, 7 days a week.
Running a Control-M environment 24/7 requires intelligent vigilance. Our AI-powered monitoring detects anomalies, predicts failures, and flags performance degradation before they impact your business, giving you proactive protection, not just reactive support.
VPMA's AI-powered managed services team takes full ownership of your Control-M operations. We monitor every job with AI-powered alerting, track SLAs in real time, handle escalations, and continuously optimize your environment for peak reliability and performance.
Managed services let your internal team focus on strategic work, new automation projects, system improvements, and business initiatives, while we handle the day-to-day operational burden.
We offer flexible SLA tiers based on your criticality requirements. Whether you need Platinum 15-minute response or Silver 24-hour resolution, we've got a package that fits your business needs.
What's Included
Comprehensive Operational Support
24/7 Job Monitoring
Round-the-clock monitoring and alerting for job failures, SLA breaches, and performance anomalies.
Performance Tuning
Continuous analysis and optimization to keep your Control-M environment running at peak efficiency.
Reporting & Analytics
AI-generated monthly health reports, KPI dashboards, and actionable insights into workload patterns, trends, and optimization opportunities.
Patch Management
Proactive version upgrades, security patches, and maintenance with zero production impact.
24/7 Coverage
Your Dedicated Operations Team
Service Levels
Choose Your SLA Tier
Platinum
Response Time
15 min
Target Resolution
4 h
Gold
Response Time
30 min
Target Resolution
8 h
Silver
Response Time
1 h
Target Resolution
24 h
Let us handle operations
Free your team to focus on strategic work while our AI-powered team keeps Control-M running smarter and smoother.